PRIVACY POLICY
We would like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.
INFORMATION YOU VOLUNTARILY PROVIDE
When you complete a booking, sign up to our newsletter, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by the restaurant or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.
INFORMATION WE AUTOMATICALLY COLLECT
When you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.
INFORMATION WE SHARE WITH THIRD PARTY PROVIDERS
We may share your personally identifiable information with service providers including:
- Payment processors for secure credit card payment transaction.
- Hosting services.
- Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters.
- Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
- Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
- Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of Le Bistro, employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of Le Bistro.
- Information that is aggregated or anonymised that does not directly identify you.
PERSONAL DATA AND COOKIES
Le Bistro's policies regarding personal data and cookies is a part of the general booking terms. By accepting the booking terms, you agree to the usage of personal data and cookies as described in the policy. You also guarantee that the personal data you give when booking is correct.
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8. PROFILING
8.1 Ocho Suites & Kitchen can process your personal data through profiling if you are a customer. If you are a customer, information is analyzed about how you use our website, which of our newsletters you interacted with in order to provide you with mailings that we think suit you.
8.2 You can object to the processing of personal data through profiling at any time. You do this by calling us or by contacting hello@lebistropalma.com. When Ocho Suites & Kitchen has received your notification, we will stop processing your personal data for this purpose.
9. HOW LONG DO WE SAVE DATA ABOUT YOU?
9.1 Your personal data is only saved as long as there is a need to save it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Ocho Suites & Kitchen may save the data longer if necessary to comply with legal requirements or to monitor Ocho Suites & Kitchen's legal interests, e.g. if there is an ongoing legal process.
9.2 Ocho Suites & Kitchen saves information about customers for a maximum of 24 months after the customer last integrated with Ocho Suites & Kitchen.
10. TO WHOM DO WE DISCLOSE PERSONAL DATA?
10.1 We will not sell or share your personal data with third parties unless we have your permission to do so.
11. MODIFICATION OF INTEGRITY POLICY
11.1 Ocho Suites & Kitchen has the right to change the Privacy Policy at any time. Ocho Suites & Kitchen will notify you with reasonable notice of changes to the Privacy Policy.
12. PROTECTION OF YOUR PERSONAL DATA
12.1 You must always be able to feel safe when you provide us with your personal data. Ocho Suites & Kitchen has therefore taken the necessary security measures to protect your personal data against improper access, change and deletion. For example, all information about customers and Account Holders is saved in a database that is protected by authorization control and a firewall.
13. YOUR RIGHTS
13.1 Ocho Suites & Kitchen is responsible for your personal data being processed in accordance with current legislation.
13.2 Ocho Suites & Kitchen will, at your request or on its own initiative, correct, de-identify, delete or supplement information that is found to be incorrect, incomplete or misleading.
13.3 You have the right to request
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Access to your personal data. This means that you have the right to request a register extract of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data being processed. You have the right once per calendar year, through a written and signed application, to receive a register extract free of charge of what personal data is registered about you, the purposes of the processing and to which recipients the data has been or is to be disclosed. You also have the right to receive information in the register extract about where the data has been taken from if the personal data has not been collected from you, the existence of automated decision-making (including profiling) as well as the anticipated period during which the data will be stored or the criteria used to determine this period. You also have the right to receive information about your other rights specified in this point in the register extract.
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Correction of your personal data. At your request, we will correct the incorrect or incomplete data we process about you as quickly as possible.
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Deletion of your personal data. This means that you have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation. We will then end the processing that is done for purposes other than complying with the legislation.
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Limitation of treatment. This means that your personal data is marked so that it may only be processed for certain limited purposes. You can, among other things, request a restriction when you believe that your data is incorrect and you have requested correction according to section 12.3 b). While the correctness of the data is being investigated, their processing will be limited.
13.4 Ocho Suites & Kitchen will notify each recipient to whom the personal data has been disclosed in accordance with point 10 above of any corrections or deletion of data as well as limitation of data processing.
13.5 You have the right to object to personal data processing carried out on the basis of a balancing of interests. If you object to such processing, we will only continue the processing if there are legitimate reasons for the processing that outweigh your interests.
13.6 If you do not want us to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to hello@lebistropalma.com. Once we have received your objection, we will stop processing the personal data for such marketing purposes.
13.7 You have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate.
14. COOKIES
14.1 This website uses cookies. Cookies are small text files that are stored on your computer and are used to track what you do on the website. There are two types of cookies; permanent cookies and session cookies.
14.1.1 Permanent cookies
A permanent cookie remains on the visitor's computer for a specified period of time. On this website, these are used to improve the website by obtaining statistics on how a visitor uses the website, for example which articles are read the most and how users move in the navigation.
14.1.2 Session cookies
A session cookie is temporarily stored in the computer's memory while a visitor is on a web page. Session cookies disappear when you close your browser. This website uses session cookies to manage information that you provide when using this website's services.
14.2 If you do not accept the use of cookies, you can turn off cookies in your browser's security settings. You can also set your browser to prompt you every time the website tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted, see the browser's help pages for more information.
14.3 The Swedish Post and Telecommunications Board is the supervisory authority in the area, please read more about cookies on their website.
14.4 MANAGE COOKIES IN YOUR WEB BROWSER
To opt out of being tracked by Google Analytics on all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
15. WEB STATISTICS ANALYSIS TOOLS
15.1 This website uses Google Analytics as a tool to get a picture of how visitors use the website. The analysis tool uses cookies and the information generated by these through your use of the website (including your IP address) will be forwarded to and stored by Google on servers in the USA. This information is used for the purpose of evaluating visitor statistics, for example to improve content, navigation and structure. Google may also transfer this information to third parties if required by law or in cases where a third party processes the information on Google's behalf. Google will not connect IP addresses with other data held by Google.
Google Analytics uses three cookies::
”_ga” is used to distinguish users and expires after 2 years.
”_gid” is used to distinguish users and expires after 24 hours.
”_gat” is used to connect the website with our account on Google Analytics and expires after 90 days.
Other cookies:
“__cfduid” is used to connect the webpage with our account on GetClicky - Web Statistics Tool. Expires after 1 year
”ASP.NET_SessionId” is used to connect the website with our account on bookatable. Lifetime: Session, when the browser session ends
”cookie_notice_accepted” is used to check whether cookies are accepted. Expires after 30 days.
15.2 If you do not want your visits to this website to appear in the statistics in Google Analytics, there is an add-on that you can install in your browser. You can download the add-on from the Google website. You can also refuse the use of cookies (see above) by selecting certain settings in the browser.
16. PRODUCTION
16.1 The website is produced by Workation Group AB (www.workationgroup.com)
17. CONTACT INFORMATION
17.1 Do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data or if you want to request a register extract. You can find our contact information below in the footer.